General terms and cancellation policy

1. How to acquire a service with Viajes Caledonia SL

After choosing your preferred date of the activity and the number of participants you want to book for, the secure buying process with SSL-protocol, "https://" starts.

Method of payment: you can pay by credit card, PayPal or bank-wire transfer

Prior to payment: please verify your contact information like personal email address and mobile phone number and, if applicable, the hotel or the area you will stay at.

This information is important for activities that either have a pick-up included or offer a meeting point. By having this information, we may communicate more efficiently at what time you will be picked up, if applicable, or where the closest meeting point is.

After payment: Once the activity's amount is paid, you'll receive an email to the provided address confirming the payment and resuming the activity's details.

In case of excursions with pickup, you will receive an email before the activity informing about the pick-up time and pick-up point or meeting point.

If you are acquiring an admission ticket without transfer nor other add-ons you will receive an automatic confirmation and, if not stated differently, print out our ticket-voucher.

2. Changes

Up to 24 hours before the starting time of the activity, no charges for changes are due in case you should decide to modify the reservation.
For changes within 24 hours of the activity, the total amount could be charged. 

3. Cancelaciones

Up to 24 hours before the starting time of the activity, no charges nor cancellation fee are due in case you should decide to cancel the reservation.

For changes within 24 hours of the activity, the total amount will be charged.